Lost Connections: How The “Sharper” Brand Lost its Market Connection
Posted by: admin on Aug 14, 2008 | (0) Comments
Under: Marketing, Sales, advertising, ceo, real estate, tim vasko
I’m in a cab at 58th & 7th in NYC - broke my bluetooth Jawbone headset. No worries - it’s hanging by wires, still working - sort of, if I hold it just right. Anyway, I bought the extra protection plan from the retailer who sold it to me - Sharper Image. “Drop me off on 51st…” - I figure I’ll stop in at the Rockafeller Center Sharper Image and get a replacement. I walk to the Bank of America Building - I find the Shaper Image sign - and the image in the blacked out windows tells the story - the one time leader, high end brand, is closed for good. What happened? About two years ago, before we narrowed our focus on the Connected Market Space technologies to the Realestock.com for the Luxury Real Estate Sector. we were approached to use our platform by the Sharper Image. The entire CMAEON Team and I were excited. We were one of the “lucky” recipients of the final RFP process. We presented our 1to1Connect - MRM3 Product (the predecessor to our newly released 1to1REAL) to the internet marketing Team at the Sharper Image. When we discussed how to make connections, drive these through to the entire organization and “start the conversation marketing online…” we were surprised to see blank stares. “all we want to do is sent out big e mail blasts…” was the response. Our advice that “spamming your customers with generic information is a bad idea …” fell on deaf ears. We were practically begging the people charged with bringing the brand to customers on the web to listen to what they were saying themselves. “you’re the Sharper Image. You have the edge, you need the edge, you need to be a leader, not a follower using old generic distribution of information - you need to have conversations with your customers on the web” Nothing. For the retailer, who was once viewed as the innovator of gadgets for “…the people who have everything - but this … Crowd”, we were stunned that they could have so much foresight in the past and fail to see the future. This was all happening while the Facebook Kid was still in his dorm room conjuring up social networking - before Rupert Murdoch had myspace. Granted it was early advice - or was it an early warning. I should have shorted the stock then and there! “Hey pull over ….” I said to the cabbie - I was rushing to JFK to catch my flight, but we passed another Sharper Image with the lights still on. “Final Close Out Sale - only 12 days left “, written in big yellow letters in the window. “Hey Buddy, I can’t stop here - what ya wan me ta do ??##**” HONK! Yep, I’m in NY - “Just go to JFK” I looked at my dangling wires and snapped the Jawbone back together once again to make a call. Hey there’s Brookstone - they seem fine, I thought. I wondered how many more of these big brands we will see falter - I’ll focus on Realestock.com - our Connected Market Space for the high end global real estate market - where we can make sure our clients and the customers are connecting on fronts “wires in tact” in the Connected Market Space. So much for my extended warranty - I think I’ll buy my replacement bluetooth Jawbone on line - I hear they have a newer model that’s smaller and less ugly anyway. Any suggestions of where to shop?
Generation Gap: How I View the Computer as a “Boomer” - How My Son Views the Computer as a “Millenial”
Posted by: admin on Aug 14, 2008 | (0) Comments
Under: Marketing, Realestock, Uncategorized, tim vasko
My Son turned 20 the other day - he’s a great guy - I’m a proud Dad. I was talking to him “man to man” about social networking on the web. “You know what makes you different than me?”, I said. “Other than the fact that I’m 6′1″, and handsome…”, he responded - ok, a little humility is in order. “Yea, other than that - I mean online”, I said. “I’m a guy who’s spent his whole life using the computer to work - it’s been a means to an end for me, for the baby boomers. We don’t see it as entertainment, really, not at the deep levels of our psyche. Our generation started out with green letters on screens - and we sat there to accomplish something with the computers - take it from me PONG wasn’t that fun! Your generation sees it as fun. You started, at about 5, with a Mac. There you were, a little guy drawing pictures on kidpics. Then you graduated to some fun, interactive video games. Along came the teen years and Napster and Kaza music downloads - then it was Myspace and Facebook. For you, it’s all been social, a blast, fun, a way to connect with friends. When I get on the “puter” I’m always trying to accomplish something and get off - like leaving work. It’s a means to an end. It can be something I want to do - just like I bought my beautiful sailboat online. I searched and searched - then I bought. Now I want to go sail - so I use the computer to find ports, find parts (lots of parts), and spend even more money! And I do love looking for RealEstate on line -on Realestock of course (I’m not too interested in all the MLS based sites, I want a vacation home). I like to search for the next great vacation spot for the family. But, when I’m done, I want to book it, buy it and go off-line and use it. I want to get on the screen and get off. For me the network is satisifaction that I’ve seen comments, commented, that I’ve searched and asked questions, that I’ve done the job -even if the job was fun - vacations, real estate or buying a luxury item. Your generation, you and your oldest sister (don’t even get me started on your little sisters and “Webkins” - that’s a whole other generation and discussion) will sit there and howl and laugh and use emoticons … LOL. You guys are up and comming - but let’s face it, my generation are the ones inking the checks for the millions to buy these lifestyle items like properties, resort getaways, yachts, cars and jewellery. You’ll post stuff on each others “Wall.” You’d just as soon talk online, or on SMS than on a phone. It’s your social basis. My generation uses it for our lifestyle now, to find stuff - answers to questions about stuff, talk about stuff, lifestyle stuff. We get on and then go do other stuff, off line. Just like when we have done our work use of computers - we’ve been ingrained this way from our careers.” Social networking is for the midlifespace has escaped most sites online so far. Even with sites like “Linked-in.com” - it’s been about linking to other “work related” resources. I think our generation finds the computer interesting, fun and informative to find stuff on-line. In fact I think we like to work at our job of having a great lifestyle this way, using our computers - it’s our comfort zone. We need better tools to do it, more easily, and it’s not Facebook. We think and network differently, in a more objective oriented way. We are interested and engaged in these big lifestyle decisions we are making - like buying our dream home, second home, third home, our golf/spa vacation. It’s like the jewellery I wanted to buy for my wife. She found it online. She even showed me the picture (strategically around February 10th before my business trip to New York) I couldn’t remember the name of the designer - but I remembered it was Tiffany’s. So I went to the store in New York and told them. They the took me online and we searched together. “That’s it,” I said. I recognized the picture. It worked - I was a hero on Valentines Day this year. So whether it’s your dream sports car or yacht, Jewels or a Penthouse in Manhattan - fun is part of it, for sure. But, I bet you one thing, our generation is online because, in the back of our minds, we want to make a decision based on what we found, what we discover, comments. We want to make the right decision, and when we’re ready, we’ll buy. Let’s face it, we’ve been doing this a long time - it’s why we can have the lifestyle we want now! I keep this in mind when designing Realestock with my Team. And we see this at work everyday with savvy searchers and buyers around the globe. Find a luxury piece of real estate - become an exclusive by invitation only member, and get the real scoop. The people on Realestock are there, because they will, eventually, make some very big lifestyle and investment decisions. Like the single largest online generated sale to date on Realestock.com- a $5mm estate. And the inquires and conversations in our exclusive community reach upwards of $18 million. I’d love to have feedback on this line of thought and some ideas of tools any of you searchers on Realestock would like to see. I’ll make sure to take it very seriously, and take it to our programmers and design team.
“Ground Hog Day”: Real Estate Marketing Needs a New Day
Posted by: admin on Jul 22, 2008 | (0) Comments
Under: Luxury Marketing Council, Marketing, Realestock, Robb Report, ceo, real estate, tim vasko
What ever number you put behind it - it’s all about the Technomic revolution - the way technology changes the way we think - we interact - we communicate - we research - we buy. I then think about the first paper I wrote as a PHD student/University Prof in 1997, “Technomics: The Use of Information in the Distribution Revolution.” It was pretty good - access to information, as information grows, and use grows, relevancy becomes more important, etc. It’s my turn to speak - I mention the movie “Ground Hog Day” - the audience chuckles, so I guess the analogy isn’t lost on them. I talk about the how a brand, especially a luxury brand, can’t be Connected if you’re not in the Connected Market Space - connecting internally inside your organization( B2B) and managing the culture and the mindset of your marketing and sales teams - giving them the tools that make them part of the Connected Market Space process. This is an imperative while you manage your brand and connect in the Connected Market Space B2C. It’s what we do with our clients at REalEstock.com - and what we do in our own organization. I like to call it, “eating our own cooking” I discuss the Q3 Principal - Quantity doesn’t mater - it’s Quality and Quaified - without Qualified prospects and buyers who will do business with you - it’s all just noise. And, if you’re not using the right tools and outreach (e.g. People in China send 5 Billion text messages a day - they’re not on the net, they are on their phones - e.g. We just go the iPhone in Canada two days ago!) Know the platforms of your audience if you want to connect. I share a story about how the numbers we see Print Media was 664% more expense to use to acquire a lead for a new development real estate versus using online media. At the same time only 6% of the marketing budget is spent online. 55% of the sales, for my example projects, came from leads we generated on line (the balance came from referrals to the real estate project in the developers tight circle - prospects they already knew - 0% came from print media). That’s an expensive $150K thrown away on that real estate deal in today’s market - maybe in any market. What don’t they know? What cant they track? It’s time to use the tools and the net the right way - I’m not saying “print is dead” - it’s not. But PR is more important than ever, and 90% of the audience will go online - so online should lead where traditionally print has lead the way to market real estate - I believe this is true for Luxury Brands as well. And that brings me back to that Bill Murray scene in the movie - why do developers still insist on throwing their money at media that doesn’t return on the objective? Sell realestate - generate conversations with buyers, online that lead qualified prospects to become buyers. So many operate just like Bill Murray, driving off that Cliff in the movie, smashing the alarm clock. The moral of “Ground Hog Day” - acknowledge that the world is different, that you have to wake up to the changes in the industry (inside Bill in the movie) - until then, it’s just the same old story - and it’s not working - it will be the same day of expensive media, without results. I finish - lots of q & a which is always the best part of these events. That’s how I know we connected. It was only an hour and a half, time to get back to doing what we were talking about “on-line” with our customers in luxury real estate along side the high end luxury brands and with the media that works. Here’s and example of Media that works - go buy the Robb Report Vacation Homes Aug/September Edition - The Robb Report has always been “Connected” - I believe the smart media like The Robb Report “gets it” and always will be.
- 1987 - the S&L crises, Black Monday October 19th, 1987, Graham Rudman, Crashing Real Estate and Financial Institutions
- 1992 - Desert Storm
- 1994 - Netscape browser is free - the web; what’s that (the first year I bought my first Internet company for $40,000)
- 1999 - 2000 .Com boom/bust
- I skipped over the oil prices in the 1970’s
- Web 1.0
- Web 2.0
- Web x.0
–Tim Vasko *Tim Vasko is the Founder and CEO of Realestock.com
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